RETURNS & CANCELLATIONS

We are not required to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item:

· is unsafe

· is significantly different from the sample or description

· doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

All returns/warranty items require proof of purchase – e.g., your receipt.

Applying for Warranty and Product Returns

BEFORE raising an RA (Return Authorisation), please contact us via email (or use our contact form) as most warranty issues can be settled/fixed without the need to raise a claim.

To return a faulty or damaged product, please go to Your Account and click on Returns and lodge a claim. You will then be issued with a Return Authorisation (RA) number. Please clearly print your RA number on the outside of the package when returning it to us.

ALL warranties are Return to Base. This means that all returns, warranty claims, or refund claims must be returned to The Story Wines by you, at your own cost. The Story Wines does not cover or refund delivery charges. Return product must be sent with registered post with tracking. We are not liable for any returns that are lost in transit by courier or Australia Post.

All returns/warranty items require proof of purchase – e.g., your receipt.